Refund Policy

At Zivi Fashion, we strive to provide our customers with the highest quality products and exceptional service. If you receive a product that is broken or damaged, we will gladly offer a refund subject to the following conditions:

  1. Eligibility for Refund:

    • Refunds will only be issued for products that are broken or damaged upon arrival.
    • To be eligible for a refund, customers must provide:
      • A clear video of the unboxing process showing the condition of the product upon arrival.
      • Proof of damage or breakage, such as clear images or videos clearly demonstrating the issue.
    • Refund requests must be made within 2 days of receiving the product.
  2. Contact Us:

    • Customers must email our customer support team at to initiate the refund process.
    • Please include the order number, description of the issue, and supporting evidence (unboxing video and proof of damage) in your communication.