Refund Policy
At Zivi Fashion, we strive to provide our customers with the highest quality products and exceptional service. If you receive a product that is broken or damaged, we will gladly offer a refund subject to the following conditions:
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Eligibility for Refund:
- Refunds will only be issued for products that are broken or damaged upon arrival.
- To be eligible for a refund, customers must provide:
- A clear video of the unboxing process showing the condition of the product upon arrival.
- Proof of damage or breakage, such as clear images or videos clearly demonstrating the issue.
- Refund requests must be made within 2 days of receiving the product.
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Contact Us:
- Customers must email our customer support team at zivifashion1@gmail.com to initiate the refund process.
- Please include the order number, description of the issue, and supporting evidence (unboxing video and proof of damage) in your communication.