Return Policy

Eligibility for Return:

• Returns will only be issued for products that are broken or damaged upon arrival.
• To be eligible for a return, customers must provide:
  • A clear video of the unboxing process showing the condition of the product upon arrival.
  • Proof of damage or breakage, such as clear images or videos clearly demonstrating the issue.
• Return requests must be made within 2 days of receiving the product.

Contact Us:

• Customers must email our customer support team at zivifashion1@gmail.com to initiate the return process.
• Please include the order number, description of the issue, and supporting evidence (unboxing video and proof of damage) in your communication.